160 letters that get results
25 May 2005
160 letters that get results, a new Which? book, shows how to complain effectively and obtain redress for most consumer problems.
Ever been frustrated by a garage overcharging? A computer that breaks down after a week? A builder not installing your kitchen up to standard? When something goes wrong with goods or services, it does not have to be time-consuming and expensive to get matters put right.
The book explains how to writing a letter or e-mail of complaint can be an effective weapon. It explains consumers' rights for each kind of problem and the obligations of those serving them, together with a summary of the relevant legislation.
Ajay Patel, author, 160 letters that get results, says:
"Adapting an appropriate standard letter to address your problem is reasonably straightforward, but surprisingly effective. The letters are written in the language a solicitor would use and they solve common consumer problems through tried-and-tested methods."
Notes to editors
For a review copy of 160 letters that get results, or to interview the author, please contact Martin Chapman.
160 letters that get results can be ordered on Freephone 0800 252100 (£11.99, p&p free) or at www.which.co.uk/bookshop or bought from bookshops.